Shipping Policy
Thank you for shopping at Casa Talavera Imports. We are committed to delivering your handcrafted pieces safely and promptly.
Processing Time
All orders are processed within 1-3 business days of payment confirmation (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.
Shipping Destinations
We currently ship to addresses within the United States. For international inquiries, please contact us at casatalaveraimport@gmail.com.
Shipping Rates & Delivery Times
- Standard Shipping (5-8 business days): Rates calculated at checkout based on order weight and destination.
- Expedited Shipping (2-3 business days): Available at an additional cost, calculated at checkout.
Fragile Items & Packaging
Our ceramic and artisan products are fragile and handled with exceptional care. Each item is individually wrapped and packed to ensure safe transit. Despite our best efforts, if an item arrives damaged, please contact us within 7 days with photos and we will resolve the issue promptly.
Order Tracking
Once your order ships, you will receive an email with a tracking number. You can use this to monitor your delivery status directly with the carrier.
Delays
While we strive to meet all estimated delivery times, delays may occasionally occur due to carrier issues, weather, or high demand periods. We appreciate your patience and will keep you informed of any significant delays.
Lost or Stolen Packages
Casa Talavera Imports is not responsible for packages marked as delivered by the carrier. If you believe your package is lost, please contact us and we will work with the carrier to resolve the issue.
Contact Us
For any shipping questions, please reach out to us at casatalaveraimport@gmail.com.